Rosewood x Paws in the Bath is committed to protecting your personal information and ensuring transparency about how we collect, use and safeguard the data you share with us. This Privacy Policy explains what information we collect, why we collect it and how it is handled in accordance with Canadian privacy laws including PIPEDA.
1. Information We Collect
We collect personal information that you voluntarily provide when using our services, including:
• Name
• Address
• Email address
• Phone number
• Dog information such as name, breed, age, medical needs and vaccination history
• Appointment details and service history
• Payment information if required for service transactions
Information may be collected through our website, contact forms, booking platforms such as MOGO and Gingr, email communication and in-person registration.
2. How We Use Your Information
We use your information to:
• Provide grooming, daycare and boarding services
• Communicate appointment confirmations and service updates
• Maintain accurate pet health and safety records
• Process payments and manage invoices
• Improve our services and customer experience
• Respond to inquiries or support requests
• Comply with legal, safety and regulatory requirements
3. Sharing of Information
We do not sell or rent personal information. We may share information with:
• Booking partners such as MOGO and Gingr for scheduling and account access
• Veterinary professionals in emergency cases
• Service providers assisting with technology, payment processing or communication
• Government or legal authorities if required by law
All third parties are required to maintain strict confidentiality.
4. Data Storage and Protection
We use secure digital systems and reasonable physical safeguards to protect personal information from loss, misuse, unauthorized access or disclosure. Only authorized personnel have access to client data.
5. Cookies and Website Tracking
Our website may use cookies or analytics tools to improve site performance and user experience. These tools collect non-personal browsing data such as pages viewed and device type.
6. Your Rights and Choices
You may request to:
• Access your personal information
• Update or correct your information
• Withdraw consent, subject to legal or contractual restrictions
• Request deletion of your data, where applicable
To exercise these rights, please contact us using the details below.
7. Retention of Information
We retain personal information only as long as necessary to provide services, meet legal obligations or resolve disputes.
8. Third-Party Links and Platforms
Our website may contain links to other websites such as booking or payment platforms. We are not responsible for the privacy practices of third parties.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will always include an updated effective date.
10. Contact Information
Rosewood x Paws in the Bath
Address: 15 Reesor Road, Scarborough, Ontario, Canada
Email: info@rosewoodpetresort.com
Phone: 416 265 6631
Rosewood x Paws in the Bath is committed to providing the best possible care for dogs across Scarborough, Toronto East and the Rouge Valley area.
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